As for making changes, Herne says that, most of the time, any issues can be addressed there and then. The exception is with color, as you may need to come back at a later date for a correction. Hillier caveats this by saying: “Before assuming the color is wrong, ask about the maintenance and how the color will evolve. Most color will soften, lighten, or settle after a few washes.” Above all, keep the conversation calm and constructive. “If you’re still unhappy, communicate that clearly and respectfully so you and your stylist or colorist can decide on the best route to navigate,” advises Hillier. “The end goal is always to make sure you love your hair, and I would much rather address your concerns than have you leave the salon disappointed.”
