8.
“Having a quiet close is like pitching a no-hitter. No one says anything about it, or people will come in and ruin it.”
“Just a few days ago, one of the cooks was dropping off some stuff at the dish pit about half an hour before the kitchen usually closes and mentioned, ‘It was so quiet today, we’ll start bringing up the kitchen soon.’
She comes back not 5 minutes later: ‘8 people just walked in.’
NEVER, EVER SAY THE Q-WORD BEFORE YOU ACTUALLY SHUT DOWN!”
